How Confident are YOU?
How confident are you? When was the last time anyone asked you that question – your mom as she dropped you off at school the day of a big math test? Your coach as he sent you into the game with the winning play? The director as you took your place on the stage for opening night of the musical? Likely you’ve been asked that question since those days. Perhaps even in recent days, by your manager, as you prepped for a major customer visit, a big presentation, or the latest contract negotiation.
For most of us, confidence is gained over time, with experience and knowledge. Learning more about your customer, the market, the industry, your competitors and your product offerings help to build confidence in your role and in your ability to engage your customers. Being active in the job will deliver some levels of confidence as you experience new situations and decisions. The more difficult question is, how do you get effective learning to help build that confidence? We’ve found learners engage more when the learning is tailored to their role and, if possible, to their actual customer type, and when there is obvious opportunity to apply the content immediately to their own customer or business plans. We’ve also found, like much of the quantitative measures coming online now, attention spans are short and adult learning takes place in significantly smaller timeframes than what we have all assumed. Thus, workshops – whether using slides, maps, or case studies (like ours) – likely land better when done in quick bursts with the tailored approaches previously mentioned. Modules – whether voice-over-PowerPoint, HTML programmed, or PDF’s with active hot links (like ours) – build confidence better when they include application exercises and don’t require multiple hours at a PC to complete.
To drive confidence through learning, DriveTrain Learning incorporates real-world scenarios and resources into tailored and focused learning events and interventions. We do this across account planning, business acumen and industry knowledge by partnering with our clients to develop and deliver learning that matters to them and their teams – learning that is tailored to the role and channel, focused on core competencies the company measures, and ultimately, is applicable directly to customers and accounts. We believe we have a model that drives confidence in learners and their leaders. Give us a call (919-665-8658) to find out how DriveTrain Learning can help instill confidence in you and your teams.